Through the hard work of Goodman’s Property Services teams around the world, we were able to consistently deliver the highest standards of service to our more than 1,550 customers, while maintaining the quality and ensuring the efficient operation and performance of our 415 industrial and business space properties globally. Our teams are responsible for managing 16 million sqm of business space, equivalent to $23 billion of total assets under management.
The efforts of our Property Services teams during the year have focused on managing the day to day relationships with our global customer base, identifying opportunities to add value to their changing business needs and through active asset management, seek to lengthen the life cycle and overall demand for Goodman’s properties. The team’s success over the year is demonstrated through the quality leasing results achieved, with 2.9 million sqm of space leased across our industrial property and business space portfolio, and a high 96% occupancy rate maintained.
A total of 291 new leases were completed by Goodman’s teams for existing and new customers in our property portfolios globally, with a total of 365 leases renewed on behalf of our existing customers, achieving customer retention of 77%. Significantly, we welcomed a number of new customers during the year and built on our relationships with existing customers, including Kuehne + Nagel, Deutsche Post (DHL), Nippon Express, Toll Group, Amazon, IKEA, Nestlé, Chanel, Equinix, Continental and BMW.